1 bet FAQ — All Your Questions Answered

Under 1 bet's policy, each person is allowed only one account. Creating multiple accounts under the same name or from the same device is strictly prohibited. If duplicate accounts are detected, all associated accounts and balances may be permanently cancelled. Please manage all your activity through a single account.

On the login page, click the "Forgot Password?" link. Enter the email address or mobile number used during registration. A recovery code will be sent to you. Use that code to set a new password. The code typically arrives within 5 minutes — if it doesn't, check your spam folder or request a new one.

KYC (Know Your Customer) is the identity verification process. You must complete KYC before making a withdrawal at 1 bet. This involves uploading a scan of your National ID (NID) or passport along with a selfie. Verification is usually completed within 24–48 hours. Once verified, you can make large withdrawals without any issues.

Accounts are typically suspended due to incomplete KYC, suspicious activity, or a breach of terms. Email support@1bet-baji.com with your username and a description of the issue. The support team usually responds within 12 hours and will take the necessary steps to reinstate your account.

The minimum age to register at 1 bet is 18. Anyone under 18 is not permitted to open an account. Age is verified during the KYC process. If an underage account is identified, it will be closed immediately and all balances forfeited.

1 bet supports the most popular payment methods in Bangladesh, including bKash, Nagad, Rocket, bank transfer, Visa/Mastercard, and USDT (crypto). Both deposits and withdrawals are available across all methods. For more details, visit our Payment Page View.

The minimum deposit at 1 bet varies by payment method. For bKash and Nagad, the minimum is ৳500. Bank transfers require a minimum of ৳1,000. The maximum deposit limit depends on your account verification level — fully KYC-verified accounts can deposit higher amounts.

Withdrawal requests at 1 bet are typically processed within 1–4 hours. bKash and Nagad are the fastest options, often completing in as little as 30 minutes. Bank transfers may take 1–2 business days. Withdrawals may be delayed if KYC is not completed. Requests made after midnight are generally processed the following morning.

Deposits via bKash, Nagad, or Rocket are usually credited instantly. If there's a delay, wait up to 15 minutes. If the amount still hasn't appeared after 15 minutes, contact support with your transaction ID. Never send the same transaction twice.

1 bet does not charge any fees on withdrawals. However, your payment provider — such as bKash or your bank — may apply their own transaction fees. For crypto withdrawals, network fees (gas fees) may apply depending on the blockchain network.

If a deposit fails, first check your mobile banking app or bank statement to see whether the amount was deducted. If it was, email support@1bet-baji.com with the transaction ID, amount, and time. If no amount was deducted, please try again. Failures can sometimes occur due to temporary issues with the payment gateway.

1 bet offers betting on more than 30 sports. Cricket, football, and kabaddi are the most popular among Bangladeshi bettors. You can also bet on tennis, basketball, volleyball, hockey, badminton, table tennis, and esports. Both live betting and pre-match betting options are available. For more details, Sports Betting Page View.

1 bet uses the Decimal odds format, which is the easiest to understand. For example, if the odds are 2.50 and you place a ৳100 bet, a win pays ৳100 × 2.50 = ৳250 (profit of ৳150). The higher the odds, the lower the chance of winning — but the greater the reward. on the Betting Tips page Find a detailed guide to understanding odds.

If a match is cancelled or postponed, the stake for all bets on that match will be refunded to your account. For parlay bets involving multiple matches, if one leg is cancelled, that leg is removed and the remaining legs are recalculated. Refunds are typically processed within 24 hours of the cancellation.

Live Betting means placing bets in real time as a match unfolds, with odds updating continuously. In 1 bet's Live Betting section, you can follow live scores, stats, and shifting odds. Log in, go to the "Live" tab, select your match, enter your stake, and confirm. Odds move fast in Live Betting, so make your decisions quickly.

Yes, the cash out option is available at 1 bet. During a match, you can see the current value of your bet and cash out partially or in full before the match ends. Cash out may not be available for all matches or bet types — it depends on the match type and market.

The minimum bet at 1 bet is ৳50. Maximum bet limits vary by sport, match, and market. Most standard matches allow bets of up to ৳50,000. High Roller accounts have higher limits. For full details on betting limits, High Roller Page View.

New members at 1 bet receive an attractive welcome bonus — up to 100% match bonus on the first deposit, plus free bet opportunities. To claim the bonus, make your first deposit within the specified time after creating your account. The bonus is added automatically, no extra steps needed. To see the latest offers, Registration Page View.

A wagering requirement is the number of times you must bet your bonus amount before it can be withdrawn. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place a total of ৳10,000 in bets. Only bets at odds of 1.50 or higher count toward the requirement. Each offer has its own wagering terms, so always read the conditions before claiming a bonus.

When you win with a free bet, you typically receive the profit portion only — the free bet stake itself is not returned. For example, winning a ৳500 free bet at odds of 2.0 returns ৳500 (profit only). Some offers do pay out the full amount as a cash bonus. The specific terms are stated separately for each free bet offer.

Yes, all bonuses have an expiry date. You typically need to meet the wagering requirements within 7–30 days of the bonus being credited. Any unused bonus that expires is automatically forfeited. The validity period and terms are clearly stated with each individual offer.

The 1 bet app is available on our official Download Page available for download. Android users can download and install the APK file directly. iOS users can download it from the App Store. Do not download from any third-party sites — they pose a security risk.

To install an APK on Android, you need to enable the "Install from unknown sources" option. Go to Settings → Security → allow installation from unknown sources. Then tap the downloaded APK file and follow the install prompts. You can turn this setting off again after installation. If you run into issues, check your phone's available storage.

Yes, the same login credentials work on both the app and the website. Your account, balance, betting history, and bonuses are all in sync across both platforms. You can also enable biometric login (fingerprint or Face ID) on the app to skip entering your password each time.

When a new update is available, you'll receive an automatic notification when you open the app. On Android, Download Page Download the latest APK and install it — you don't need to uninstall the old app first. On iOS, update through the App Store. Always using the latest version ensures the best performance.

1 bet uses SSL encryption to keep all data secure. Your personal information and financial data are stored with the highest level of protection and are never shared with third parties. For added security, enable 2FA and use a strong password.

Log in, go to Profile → Security Settings, and enable Two-Factor Authentication. You can set up 2FA via your mobile number or the Google Authenticator app. Once enabled, every login will require an additional verification code, significantly improving your account security.

If you notice any unrecognised login or transaction on your account, change your password immediately and contact us at support@1bet-baji.com. Our support team will act quickly to secure your account. Avoid logging in on public Wi-Fi, and never share your password with anyone.

1 bet takes responsible gaming seriously. You can set deposit limits, betting limits, or a temporary self-exclusion at any time. Go to Profile → Responsible Gaming to manage these options. For more details, visit our Responsible Gaming Page View.